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If you have any questions that are not answered here please contact us.
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Is there a minimum number of candles I can order?
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Any number can be produced. Please be aware that small runs (less than 50) will greatly increase the price per candle.
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I want to add an image or photograph to the candle. How do I supply this to you?
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Images must be supplied in an electronic form, either by email or on a CD. Acceptable file types are gif, tiff, jpg (jpeg) but NOT pdf. If your image file is not listed here please contact us as we may still be able to use it. All image files must be of a high definition. The better the digital image provided the clearer the image on the candle will be. If you cannot supply the image(s) in electronic format it may still be possible to use a good quality print. There would be a small extra charge for this service.
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How much will the candles cost?
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Due to the uniqueness of the bespoke candles we are unable to provide any prices here. However, the more candles you buy the lower the price per candle. Several other factors will affect the price, eg:
We are happy to discuss your ideas with you and provide a free, no-obligation quote based on your exact requirements.
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Can you provide samples?
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Yes. Samples can be produced at a cost of £10 each. The cost of these samples will be refunded on completion of your order.
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How long will it take from order to delivery?
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Due to the uniqueness of these candles, we would ask for at least 30 days. However, it may be possible to deliver them to you quicker. We will ask you when you require delivery, and let you know if we cannot fulfill the order in time.
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How do I make payment?
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Payment should be made in sterling by cheque drawn on a UK bank, bank draft, BACS or Paypal. Most major credit cards can be accepted if paid via Paypal - no need for a Paypal account. Please note there will be a small surcharge for payments made by Paypal.
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If you have any questions that are not answered here please contact us.
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